Account Collections - You can talk to us.....

Pay Now

Please contact us on FREEPHONE 0800 724 366 (if Overseas +64 6 873 7117) if you require any assistance regarding payment or current balances.

Payment Options

Please contact us on FREEPHONE 0800 724366  (or if Overseas +64 6 873 7117) if you require any assistance regarding payment or current balances.

Internet or mobile banking

You can set up and pay via an Internet Banking payment using the account details below:
Bank: Westpac
Account Name: Account Collections 2013 Limited
Bank & Branch Number: 03 0642
Bank Account and Suffix Number: 0859925 01

Please include your CASE ID Number from the front of our letter and your SURNAME so that we can identify your payment.

Credit / debit card payment

Please phone us on 0800 724 366 with your card handy and we can process your card payment over the phone. Please note merchant charges apply to card transactions.

At Westpac
Take your Account Collections Notice to any Westpac branch and pay by cash, cheque or EFTPOS.

Account Collections’ account details are:
Westpac Bank
03-0642-0859925-01.

Please include your 10 digit reference number found on your Account Collections Notice and your surname.

At KiwiBank
Take your Account Collections Notice to any Kiwibank branch and pay by cash, cheque or EFTPOS.

Account Collections’ account details are
Kiwibank Bank
38-9009-0459759 00.

Please include your 10 digit reference number found on your Account Collections Notice and your surname.

At ANZ
Take your Account Collections Notice to any ANZ branch and pay by cash, cheque or EFTPOS.

Account Collections’ account details are:
ANZ Bank
01 -0646-0326990-00

Please include your 10 digit reference number found on your Account Collections Notice and your surname.

Payment by Cheque

Post a cheque or money order, made payable to Account Collections, to

Account Collections
PO Box 8899
HAVELOCK NORTH, 4157

Be sure to include your CASE ID NUMBER with your cheque.

Paying in Australia

You can pay into our Australian ANZ bank account with Australian dollars as follows:
Account Collections
BSB 013030
Account Number 2094-74952

Please include your CASE ID Number and your SURNAME. We will credit your account in NZ dollars using the next practical day’s ANZ website advised exchange rate. Email us at info@Account Collections.co.nz or telephone from Australia on +64 6 873 7117 with any queries.

Paying by Instalments

Automatic Payment

If you are unable to pay your account in full, please contact us immediately to discuss an acceptable repayment plan. We may require you to complete a Statement of Means, or supply a Registered Budgeting Service letter to confirm your situation.

By choosing to pay by instalments you agree to accept our terms and charges of payment, which are set out below. Please note that regardless of the total period granted by instalment payments, if the debt is not paid in full within 30 days from the debt being lodged with us we may credit list you with credit listing agencies.

Ways to setup instalment payments are as follow;

  • 1. Lodging an automatic payment (“AP”) with your bank
    You will have received an Automatic Payment Authority form from Account Collections either by post or email. Failing that please click here for an authority form. Please complete the top “Payer” section and “Frequency” section and either present at your bank or telephone them or set up via the internet banking. You can also collect an Automatic Payment Authority Form from your bank.
  • Internet banking
    2. Please use the payment details listed on the Automatic payment form to load on your internet banking site. Our banking details are listed above or call Freephone 0800 724 366 for details. You must include your CASE ID NUMBER and your SURNAME so we can identify your payment.
  • 3. You may make payments by regular instalments of cash at your nearest Westpac, Kiwibank or ANZ branch. You must include your CASE ID NUMBER and your SURNAME so we can identify your payment.

ACCOUNT COLLECTIONS TERMS AND CHARGES

If you choose to pay by instalments then the following terms and charges will apply and forms a contract between yourself and Account Collections.

We will monitor and record each payment you make into our bank account and allocate it to your debt(s) and account charges on behalf of Account Collections and our client.

A transaction/monitoring fee will be added to your account at the time the first instalment is paid, then three monthly after that until your account is paid in full. The fee will be calculated at 10% of the balance remaining outstanding to a maximum of $20 per calendar quarter.

Payments that are missed or dishonoured without prior notification from you will incur a fee of up to $20.

Please ensure that payment is made for the exact amount due. We do not accept cash in the mail. If the payment methods listed above aren’t suitable for you, or you would like to discuss payment arrangements please call us on 0800 724 366 or please email info@AccountCollections.co.nz

If you are calling from overseas, please call +64 (6) 873 7117 alternatively you can email us on info@AccountCollections.co.nz

At Account Collections we communicate with our customers using various methods. This includes email which may be sent using our contracted providers. These emails will be sent with the following email address: info@AccountCollections.co.nz

We ask that you do not delete these emails but action accordingly. If you have any questions or want to get in touch with us, please email info@AccountCollections.co.nz

Please keep us advised of any change to your address, email and phone number so that we can maintain contact with you and advise when your account is paid in full.

No refunds will be given where this is an outstanding balance on your account. Refunds may however be given in the event of an overpayment subject to closure fees being deducted.

If payments continue after we have sent out information to you to cancel, we reserve the right to charge an administration fee of 20% of the overpaid amount subject to a minimum fee of $25 for monitoring and processing your refund.

Your use of the Site is at your own risk. By using this site, you agree that we are not responsible for any damage or harm arising out of your use of the Site. You also agree that all warranties, conditions and representations in respect of the Site (express or implied) are excluded to the fullest extent permitted by law.